Shipping & Returns

Prices do not include postage.
We use Australia Post eParcel service for all deliveries.
Please allow at least 5 working days after your order has been dispatched for delivery time.
Postage is calculated by an automated service dependant on your postcode and the weight of your order and maybe adjusted at the time of reciept of your order.
All orders are assigned an Australia Post tracking number and you can check the where abouts of your order
on the Australia Post website by using the tracking no. that was sent to you in an email from Kandlekaz that shows your order status as "posted" and a tracking no. starting with KPE00....... click this link to goto AustPost track your item.

We do not accept liability for any loss incurred due to non-delivery by Australia Post of your order. However we do offer and recommend postage insurance. You can choose to insure your order during the checkout process at an additional cost of $2.00/$100 or part thereof order value. Insured orders are specially registered with Ausralia Post and this registration does not show on the Eparcel sticker attached to your order.
Please beware that bank deposit payments and credit card payments submitted through Paypal can take several days to be credited to our account. Your order will not be posted until your payment has cleared.
We do not ship to locations outside of Australia.


Cancellation of your order
1. If you wish to cancel your order:
 a. you can notify us by email to before we have dispatched the goods to you; or
 b. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4 below.
2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us will not apply in the following circumstances: -
 a.  in the event that the product has been used.
 b.  to any products that we have made or customised specifically for you
 c.  if applicable, the goods must be in original packaging.
The provisions of this clause 4 do not affect your statutory rights.

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